My Data Choices

Privacy Policy

1. Introduction

Welcome to the Mydatachoices privacy policy. Mydatachoices is the name of the REaD Group Limited preference centre. This is where we store your record and where you can go to change the way we process your data. You are here because you have given or may choose to give us permission to process your personal information. We want to make sure that you are now completely clear on how, when and why we can use your data. We also want to make it clear that you can change your mind and ask us to stop using your data whenever you like.

2. About Us

2.1. We are REaD Group Limited (2459244) Registered Office The Pavilion, 1 Newhams Row, Bermondsey Street, London SE1 3UZ (“REaD”). We are a data services company. We help our clients:

We hold your personal data in our database and process it  on behalf of our clients. You will be relieved to know that we cannot do any of this unless we have legal grounds to do so. Either we will have:

a. your consent to process your data; or

b. a legitimate interest which makes processing your data necessary.

The table below sets out the purposes for which we and our clients will use your data and the basis upon which they will process it:

Purpose

Legal Basis for REaD Group

Legal Basis for our Clients

Marketing by email

Consent to us

Not available unless you have given consent to  the particular client

Marketing by live telephone call

Legitimate Interest

Legitimate Interest

Marketing by live telephone call if you have registered to TPS

Consent to us

Not available unless you have given consent to the particular client

Marketing by SMS

Consent to us

Not available unless you have given consent to the particular client

Marketing by post

Legitimate Interest

Legitimate Interest

Use for Identification, verification, tracing

Legitimate Interest

Legitimate Interest or under the terms of an existing contract

Use for matching and linking

Legitimate Interest

Legitimate Interest

Profiling and Analysis

Legitimate Interest

Legitimate Interest

 

If you contact us we will be able to give you any further information you require to understand this.

2.2. You may be wondering what legitimate interest means and what our legitimate interest is. Our business as a data services provider rests upon us being able to process personal data for our clients’ direct marketing or for other legitimate business purposes. If we could not do this then we would not have a business so we have a legitimate interest to do so. Our clients will also have a legitimate interest in processing your data whether it is to  find new customers, make sure that they deliver the best products and services to existing customers, keep personal data up to date and accurate, trace individuals, or improve their insight into their customers by matching and linking data.   That on its own is not enough, we also have to balance these interests with yours. We consider whether you will expect your data to be processed by   our clients for their legitimate business purposes and whether you will expect your personal data to be our database. If on balance we think that your interests will not be overridden   then we can process your data. If you do not want us to do so then tell us and your data will be removed from our database. Unsubscribing

3. Who will we share your information with?

We will share your information with our clients who include:

Our clients can only use your data as we have set out in this Privacy Policy. If they use it for anything else it will be unlawful.

The brands that are likely to contact you will operate in one of the following sectors:

 

Sector

Description and examples

Retail

Online retail

 

General stores

 

Automotive (including dealerships and accessories)

 

Property

 

Home furnishings

 

Home improvement

 

Fashion and clothing

 

Telecoms Providers

 

Utilities Providers

Finance

Pensions

 

Loans, credit cards and mortgages

 

Investments & saving

 

Equity Release & Mortgages

Insurance

Insurance Home

 

Insurance Car

 

Insurance Travel

 

Insurance Pet

 

Insurance Personal

 

PPI

 

Other insurances

Travel

Holidays

 

Hotel

 

Airlines

 

Travel booking

Lifestyle

Health & Well-being

 

Food & Drinks

 

Fitness and Sports

 

Charities

 

Media & publishing companies

 

Leisure

 

Gaming

 

Legal Services

 

Educational institutions

 

Recruitment

Personal Loans & Short term loans

Debt Management Solutions

 

Bankruptcy

 

Voluntary Arrangement

 

Protected Trust Deed

 

Debt arrangement scheme

 

Sequestration

 

Debt Relief

Political Parties

 

Charity

Animal/Wildlife

 

Armed & Ex-Services

 

Cancer Research

 

Children’s

 

Culture (museums, galleries)

 

Disability

 

Culture (museums, galleries)

 

Disaster Relief

 

Elderly

 

Environment

 

Health

 

Homelessness

 

Religious

 

Human Rights

 

Third World

 

Welfare

Public Authorities

Public Sector enforcement

 

Tracing

 

TV Licensing

 

Our Agency and Marketing Service Provider Clients:

Experian
Accenture
Access DM Limited
Acxiom
Blue Sheep LLP
CACI
Edit
Indicia
Lloyd James Media
Medialab
TDP Direct Marketing Limited
X Channel Marketing

Proximity London

Interrog8 https://www.interrog8.com/privacy-policy/

LiveRamp https://liveramp.uk/privacy/

These clients, like us, use your data to create marketing products and services to help their clients tailor products and services which suit their requirements. Your data is transferred to these clients on the basis of legitimate interest. They  have an obligation to ensure that you are made fully aware of the grounds upon which they will process your data and the basis on which they will do so.  You can request  information on all the processing of your data at any time by way of a Subject Access Request.  All of the contact details are set out in section 9 below or click here: 

https://www.mydatachoices.co.uk/

 

4. What information do we collect from you?

Your information will have been collected by any following means:

c. REaD gathers personal information from a variety of sources including the Edited Electoral Register and from customer satisfaction and lifestyle surveys, mail order, and offers and competition websites as listed below;.   For information about each source please click here

When you signed up you will have been told that your data would be used by us or by companies like us. You will also have ticked a box or said ‘yes’ to contact or you will have been told that we, companies like us or our clients would be contacting you as we have a legitimate interest to do so. As well as name and address information you may have provided information about your household, your hobbies, holidays, cars etc. 

 

5. Why do we collect this information?

We collect this information because it is the basis of our business. We provide the following services to our clients:

a. Insight: To make sure that you receive offers relevant to you our clients use your information and information on other individuals to decide how best to target you. They do this by creating models which help our clients target their marketing campaigns effectively. This means you should only receive offers which are relevant to you.

b. Marketing: As we explained above our business is providing personal data to our clients for their marketing campaigns. For example, if a new golf club is opening near you the owner may come to us and ask for a list of individuals within certain postcodes, aged between 18 and 60 who like golf. We will provide that list on the basis that the golf club owner will contact you to see if you would be interested in becoming a member.

c. Data Hygiene. We must ensure that the information we hold about you is kept up-to-date, relevant and accurate. To do this we match data against lists of people who we know have moved, relocated or died such as the Telephone Preference Service, Mail Preference Service, The Bereavement Register (TBR) and Goneaway Away Suppression file (GAS).

d. Matching and Linking. If we have information about you from more than once source we will match and link the information to create a clearer understanding of you.

e. Appending and Enrichment.  If you are a customer of a client of ours we will supply additional information to the client so that they can learn more about you but only if you have given our client permission to do this.

f. Tracing and Verification. If you are a customer of a client of ours then we will supply information about you to the client so that they can ascertain your identity or trace you. This will only happen if the client has a legitimate interest to do so or if they have another legal reason to process this information. For instance because you have a contractual arrangement with them.

6. What do we do with your information?

You can be assured that your information will only be used in accordance with this Privacy Policy.

a. We will use your information, and information from others, to develop products and services, for marketing, research, modelling and/or profiling. We will also use your information, combined with the information of others to derive assumptions about you and others for the purpose of updating and correcting databases, tracing and linking purposes. This profiling is used by our clients to tailor the offers they make to you and ensure that their marketing is targeted to your interests. Profiling is used to help our clients understand more about you as a customer it is not designed to have any legal effect or adverse impact on any decisions made about you as a result. If you do not want your data to be used in this manner then please click here:  https://www.mydatachoices.co.uk/Suppress

b. We will use your information to determine what goods and services you may be interested in. Your information will be shared with and used to appropriately target offers and marketing communications from different brands. Marketing communication may be through email, mailing, telemarketing, SMS/MMS, digital display as you browse the internet and door-to-door canvassing. This will be dependent upon what you have agreed to.

c. We will combine all the information we hold about you into one complete record. This helps us to know you much better and improve the accuracy of information we hold. Our clients can use this record to enhance an existing database with more information. We could receive your date of birth from one source and your hobbies and interests from another to create one complete record.

d. We will regularly match your record against our registers of people who have moved house, been relocated or died to make sure that your record is up to date. We will regularly check whether you have registered with the Telephone Preference Service or the Mail Preference Service.

e. The majority of our clients like to use display advertising or banner ads which will appear whilst you are browsing on the internet. To enable this, each time we send you an email we can automatically collect technical information, including the type of device you use and a unique device identifier. We will deliver a tiny graphic image of just one pixel to your computer either as part of a web page request or in an HTML email message. Either directly or through service providers, we use these pixels to learn more about the devices you are using in order that you see content or advertisements to match your preferred interests. We will share this information with our clients to enable them to make appropriately targeted offers and marketing communications.

You have the right to opt out of all marketing and profiling at any time by unsubscribing here at
My Data Choices.

7. Legitimate Interest

We have already told you about our legitimate interest for holding your data but there are others. We are permitted to share information with other businesses who use such information for non-marketing purposes (including credit and risk assessment and management, identification and fraud prevention, debt collection and returning assets to you). This would include the information you provide to us today, at any time in the past and in the future.

8. How long do we keep hold of your information?

Our databases are refreshed every 3 months and we will also make regular double checks by matching your data against the registers we mentioned above. If  you have asked us to remove you from our databases we do retain a version of your record on our suppression file. This is for two reasons:

a. We need to keep a record that says you do not want to be contacted. We find that information frequently comes to us from more than one source so the only way to be sure that you are not re-entered into the database is to have a register we can check against.

b. If you ask us to provide you with all the information we hold about you then we need a record of you to search our old databases to understand when your information was originally passed to us, and by whom.

REaD group are ISO27001 certified and a fully functional Information Security Management System (ISMS) is in place managed by an Internal Steering Committee. In addition, the group have a fully functional GDPR compliance programme which uses the ISO27001 framework. REaD group hold the following certifications and memberships : DMA Data Seal and DMA membership and the group is registered with the Information Commissioners Office.

Your data will not be transferred outside the EEA unless there is a mechanism in place to ensure  that it will be processed to the same standards as are expected within the United Kingdom. This mechanism may be the acceptance of the EU model clauses which govern data transfer to countries outside the EEA or if the transfer is to the United  States of America then will be governed by the principles of the Privacy Shield arrangements. We understand that this might not mean much to you so if you require any more information about the safeguards we have put in place then please contact  dpo@readgroup.co.uk.

9. Requests, Enquiries, and Unsubscribing

If you change your mind about us processing your personal information at any time we must act upon your requests. You can:

a. Ask for a copy of the information that we hold about you.

This is called a Subject Access Request (“SAR”) and we must:

b. Request the removal of your details from REaD Group’s database.

c. Ask us to update or rectify the information REaD Group Ltd hold about you.

d. Ask us to stop sending you emails and other forms of marketing communication.

e. Ask us to permanently erase any information we hold about you.

f. Ask us to transfer all of your personal information to another company.

You can manage all of this via My Data Choices www.mydatachoices.co.uk, or by email to dpo@readgroup.co.uk or by writing to:

Data Protection Officer
REaD Group Ltd
The Pavilion
1 Newhams Row
Bermondsey Street
London
SE1 3UZ

10. Complaints Procedure

If you have a complaint regarding the use of your information, please contact the Data Protection Office using the details provided above. We will carry out a full investigation into the use of your information. We aim to respond to all complaints without undue delay, or in any event within 28 days from receipt.

Should you feel your complaint has not been effectively handled by REaD Group, you have the right to escalate your complaint to the Information Commissioners Office.

11. Requests, Enquiries and Complaints relating to Personal Injury Claims and Financial Claims

If you are contacting us because you have been contacted by a business in the personal injury or financial claims sectors then you have additional rights. You should still use the contact details we have set out above and we will:

a. Automatically acknowledge any email within 24 hours;

b. Acknowledge any postal request within 5 business days of receipt;

c. In our response provide the name of who shall be handling your complaint, how it shall be progressed with timelines and the Legal Ombudsman’s contact details should you not be satisfied with how your complaint is handled.

d. Within 8 weeks from receipt of your complaint, provide either:

(i) a final response detailing the information you requested; or

(ii) an explanation for the delay and an indication of when we expect to be able to provide a final response.

If you are dissatisfied with the way in which your complaint has been handled or resolved, you must refer your complaint to the Legal Ombudsman within 6 months of the date of the written response detailing how your complaint shall be handled.

Legal Ombudsman:

website: www.legalombudsman.org.uk/cmc
email: cmc@legalombudsman.org.uk
Tel: 0300 555 0333 (open 9am – 5pm, Monday – Friday)

12. Changes to this Privacy Policy 

We reserve the right to change this privacy policy from time to time . Any such changes will be posted on this page so we can keep you informed of our information collection and sharing  practices . We encourage individuals to be responsible for their privacy and recommend that you frequently  consult this page so you are aware of our latest policy and can update your preferences

Last updated 16/04/2020